Introduction

PadelWorld is operated by Payung Group LLC. At PadelWorld, we take your privacy seriously. This Privacy Policy explains what personal data we collect, how we use it, and your rights in relation to it. By using PadelWorld, you agree to the practices described in this policy.

Data We Collect

We may collect the following types of data:

• Account data: Name, email address, and account credentials
• Usage data: Lessons completed, drills scheduled, techniques reviewed, and progress metrics
• Payment data: Billing information processed securely via Paddle or Midtrans (we do not store card numbers)
• AI interaction data: Questions submitted to the AI Coach for generating personalised responses
• Device data: Browser type, IP address, and general location (country-level)

How We Use Your Data

We use your data to:

• Provide and personalise the PadelWorld learning experience
• Process subscription payments and manage billing
• Send progress reports, training reminders, and product updates
• Improve our content, features, and AI coaching quality
• Comply with legal obligations and prevent fraud

Data Sharing

We do not sell your personal data. We may share data with trusted third-party service providers who help us operate the platform (e.g. payment processors, email delivery, analytics). These providers are contractually required to protect your data and use it only for the purposes we specify.

Data Retention

We retain your personal data for as long as your account is active or as necessary to provide the Service. If you delete your account, we will remove your personal data within 30 days, except where retention is required by law.

Your Rights

Depending on your location, you may have the following rights:

• Access and receive a copy of your personal data
• Request correction of inaccurate data
• Request deletion of your data ("right to be forgotten")
• Object to or restrict certain processing of your data
• Data portability (receive your data in a structured format)

To exercise any of these rights, contact us at privacy@padelworld.app.

Cookies

PadelWorld uses essential cookies to maintain your session and preferences. We may also use analytics cookies to understand how users interact with the platform. We use the TikTok Pixel to measure the effectiveness of our advertising on TikTok. You can manage cookie preferences through your browser settings.

Security

We implement industry-standard security measures to protect your data, including encryption in transit (HTTPS) and access controls. However, no system is completely secure and we cannot guarantee absolute security.

Contact

For privacy-related questions, contact our team at privacy@padelworld.app.